National Franchise of the Year 2010

Malaga wins National Award

The team at Bridgestone Select Malaga has just been announced as the winner of Bridgestone's highest accolade - the National Franchise of the Year.

Owners Allen Bassanelli and Gail Strauch went one better this year, having won the State Franchisee of the Year award for Western Australia last year.

"We were really pleased to win the State award last year so to take out the national award this time round was just fantastic ," Gail said. 

"We were absolutely blown away to hear our name called out - we weren't expecting it at all so it was very exciting."

Allen and Gail fought off tough competition from Bridgestone outlets across the country to win the top honour, which recognises excellence in customer service under Bridgestone's MasterClass program.

"The most important thing we aim to do is to treat our customers as we would expect to be treated. Do that and you can't really go wrong," Gail said.

"We set very high standards in all areas of the business, from our customer service procedures to the maintenance and cleanliness of the store. I'm a firm believer that attention to detail can really make the difference."

In addition to bragging rights, Gail and Allen took home a brand new Holden Maloo Ute.

Allen and Gail were recently presented the HSV Malloo Ute at their store by Bridgestone's Regional Retail Manager, Bill Hanrahan.